Course Outline
Learning objectives
- Understand the elements and operations of a Quality Management System and its principal processes
- Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
- Understand the approaches, methods and techniques used for the implementation and management of a QMS
Educational approach
- Lecture sessions are illustrated with practical questions and examples
- Practical exercises include examples and discussions
- Practice tests are similar to the Certification Exam
Testimonials
Comprehensive introduction to ISO 9001 with plenty of discussions about how we could apply the principles in our organisation - whether or not we go for ISO 9001 accreditation. Driton also provided practical guidance that will help me understand what to expect when stakeholders I work with say they are ISO 9001 accredited - this was very helpful.
khadijah ukadia, KPMG
Tony was very pleasant and engaging and didn't mind taking questions at any point during the training. Two of us attended the course with Tony and he handled this situation very well considering it was such a small group. Tony was very helpful sharing his knowledge and experience in addition to the course content.
Antoinette Topping - khadijah ukadia, KPMG
Just the sharing of knowledge and learning about the subject.
khadijah ukadia, KPMG
Abbigail was a very good trainer, very knowledgeable of the subject and explain aspects of the standard concisely and thoroughly. Good level of engagement and the activities/quizzes were suitable to consolidate the information provided.
Annie Ghouri - Khadija Ukadia, KPMG LLP
The exercises and interaction
Khadija Ukadia, KPMG LLP
I really appreciated that this training was held remotely as it allowed me to be in a controlled space so I could concentrate. I also like the fact that Tony was very open in encouraging question and he always went out of his way to try and understand the context of our questions before giving an answer.
Sarah Downes - khadijah ukadia, KPMG
Good overview of the standard
Khadija Ukadia, KPMG LLP
Friendly atmosphere, no question was a silly question and could be asked.
Khadija Ukadia, KPMG LLP
the discussions we had and how helpful the trainer was in making sure I understood the information
Khadija Ukadia, KPMG LLP
The exercises and discussions around the answers provided and also the Quizzes
Jacqui Berry - Khadija Ukadia, KPMG LLP
It was an excellent refresher on all the changes and improvements in the process since I first participated in QMS some 18 years ago,